Contact — Remastra Video

Get in touch

Have a question, need help, or want to share feedback? Reach out through any of the channels below.

General support

Installation help, usage questions, or bug reports

support@remastravideo.com
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License & billing

License key issues, refund requests, payment questions

support@remastravideo.com
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Business & partnerships

Bulk licensing, reseller inquiries, press

support@remastravideo.com

Before you write

Didn’t receive your license key?

Check your spam folder. Keys are sent instantly after purchase. If nothing after 10 minutes, email billing and include your order confirmation.

App not starting?

Make sure you have the Microsoft Visual C++ Redistributable installed. Download it free from Microsoft’s website.

Want a refund?

We offer a 14-day money-back guarantee. Email billing with your order ID